If you have tly able to gain access to and now you cannot, the system is probably down. The forum is useful, but it is a very slow way to get answers and many questions go unanswered. Only paid account holders may contact the customer service t and get an answer because access to support is one of the perks of the paid account. If you have lost the software you use to access, or if you cannot gain access via the normal route and you have lost your recovery code, you should contact a forum mediator if you have a free account, and you should contact the customer service t if you have a paid account. How does a user delete recover or delete an account after losing his or her recovery code and having wiped his or her phone? If you think the software is the right software for you, you should consider upgrading to their full version for which they charge a fee.
There is a free subscription that you may joy, but it has quite a few limitations.
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